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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.
If you do not agree to these terms and conditions, please do not use this site.
Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair we cannot guarantee hair color or texture. Our natural hair comes in a wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we are not able to exchange your purchase.
Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Please review your order, items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.
Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you may be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
Orders are processed by 10pm EST each day Monday-Friday. All orders received after 10pm EST on Friday will be processed that following Monday. Orders places on national US holidays will be placed the following business day. Once shipped, orders arrive within the time frame selected on the order form. Starting from the moment you place your order, please allow at least 10-12 business days for you to receive your shipment.
If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
At Joy & Body Hair, we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, ALL SALES ARE FINAL.
According to Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
Merchandise must be in its original condition.
We take great pride in our product and it is 100% guaranteed. If you have received any product that is incorrect, you must contact us within 7 calendar days from the date of receipt. If you feel you have received a defective item(s), you must contact us within 7 calendar days from the date of receipt.
No refunds will be permitted. If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Exchange Policy. If Joy & Body Hair verifies and agrees that the product is defective in any way, Joy & Body Hair will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Joy & Body Hair will cover the cost of shipping the exchanged/new item back to the customer if ground shipping is selected. Otherwise the customer will receive a $15 credit towards another shipping option. If Joy & Body Hair does not validate the product defect issue, we will return the item in question to the client at our expense (via ground) without an exchange of product.
From time to time, Joy & Body Hair, at its sole discretion, may exchange products or portions of a product under the following conditions:
- According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring or rinsing, lifting, cutting the hair off the weft or otherwise processing the hair VOIDS ALL EXCHANGE AND REPLACEMENT guarantees.
- Merchandise must be in its original condition.
- Product must be exchanged for something of equal or greater value. No refunds will be permitted.
- You must send the product back to us in order to process the exchange. In order to process an exchange, the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed a $10 fee. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please email us immediately at CustomerService@JoyandBody.com. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
International currency is determined by the exchange rate of each country in relation to the US Dollar. This exchange rate can change at any time without notice. Prices may seem higher or lower than normal at any time. This is not a fault of and cannot be determined by Joy & Body Hair.
Additionally, international currencies are for display only. Customers who purchase from Joy & Body Hair using currencies other than the US Dollar are responsible for paying any applicable fees and rates charged by their banks.
Joy & Body Hair reserves the right at our discretion to make changes to prices, policies, and procedures. Please check this page periodically for changes.
Joy & Body Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Joy & Body Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Joy & Body Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Joy & Body Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Joy & Body Hair does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Joy & Body Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Joy & Body Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Joy & Body Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.JoyandBodyhair.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.JoyandBodyhair.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.JoyandBodyhair.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
In the event that a www.JoyandBodyhair.com product is mistakenly listed at an incorrect price, www.JoyandBodyhair.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. www.JoyandBodyhair.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.JoyandBodyhair.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.JoyandBodyhair.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
www.JoyandBodyhair.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you have provided to www.JoyandBodyhair.com.
Your use of this site shall be governed in all respects by the laws of Washington, District of Columbia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.JoyandBodyhair.com products) shall be in the state or federal courts located in Washington, District of Columbia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.JoyandBodyhair.com products) must be commenced within one (1) year after the claim or cause of action arises. www.JoyandBodyhair.com’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.JoyandBodyhair.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.JoyandBodyhair.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
www.JoyandBodyhair.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.JoyandBodyhair.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.JoyandBodyhair.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.JoyandBodyhair.com in its sole discretion.
You agree to indemnify, defend, and hold harmless www.JoyandBodyhair.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.JoyandBodyhair.com m may link to sites operated by third parties. However, even if the third party is affiliated with www.JoyandBodyhair.com, www.JoyandBodyhair.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.JoyandBodyhair.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.JoyandBodyhair.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
All trademarks, service marks and trade names of www.JoyandBodyhair.com used in the site are trademarks or registered trademarks of www.JoyandBodyhair.com.
Apart from your personal information, any communication or material you send to the Joy & Body Hair site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the www.JoyandBodyhair.com site may be used by Joy & Body Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Joy & Body Hair, you irrevocably transfer and assign to Joy & Body Hair, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Joy & Body Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Joy & Body Hair site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.
Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at www.JoyandBodyhair.com using any of the following: Promotional (Promo) Codes, Joy + Beauty Gift Certificates, or any other discounting method provided by Joy & Body Hair may be exchanged within 7 calendar days from the date of purchase but may not be returned for a refund. Items purchased on sale may be returned during the 7 calendar days and the sale promotion may be applied to the exchanged item if applicable. For example, if the sale was on any length of 16in bundle and the customer wants to exchange it for a 20in bundle, they can get the sale price for the exchanged item. If they exchange the 16in bundle for a closure, the discount will not apply. Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted.
Returns, replacements, and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from any oy + Body department is also not eligible for return, replacement or exchange.
No sale is final until approved by Joy & Body Hair. Joy & Body Hair reserves the right to withhold approval at its sole discretion.